The following terms must be accepted by the customer as a condition of order submission and acceptance:
We make every effort to fill orders within 2-3 business days of receipt. If an item is not in inventory, a delay of 5-10 days is common. At certain peak times of the year, primarily in March, April and May, we may run slightly longer than usual in shipping orders. Depending upon package weight and size, we ship via Priority Mail or First Class Mail within the United States, which typically delivers within three (3) days. We do not use UPS, FedEx, or other carriers. When placing an order, please be sure to enter a valid U.S. Mail delivery address.
International Orders: Due ongoing, extreme delays in the delivery of international shipments, we no longer ship to addresses outside of the United States. All orders placed MUST have a valid United States delivery address. No exceptions.
Shipping charges are based on order totals and are shown in the first step of our secure online checkout process once a shipping destination is entered.
Please inspect your order immediately upon receipt. Claims of shortage must be made within three days of receipt of order. Claims of damage or loss must be filed by the customer with the United States Postal Service, as it is responsible for safe handling and delivery. We have no control over shipments once they leave our possession.
Returns: PGW will accept merchandise returns made within thirty (30) days of purchase date.* Merchandise must be clean, undamaged, and unaltered (no grease or dirt in the inletting from trial-fitting, and the outside must be unsoiled). All returned items must be fully resalable as first quality merchandise. Customer assumes the expense of returning items, and accepts responsibility for the secure packing of returned merchandise in order to avoid shipping damage. PGW will issue a refund for the cost of merchandise within ten (10) days of our receipt of the return. Original shipping charges and customer's cost of return shipping are the responsibility of the customer and will not be refunded. Please wrap returned merchandise carefully, and pack securely, to avoid damage -- do not simply toss the stocks loose in a box; they will almost certainly arrive damaged as a result and, in such instances, we will not issue a refund.
Refunds: Refund of the full purchase price (does not include original shipping/handling charges) will be made for all returns of defective merchandise, or for returns due to errors on our part in order fulfillment. Refunds due to order cancellations, or customer ordering errors, will be for the product purchase price, less actual payment processing fees (domestic orders slightly more than three percent; international transaction fees somewhat higher) as these fees are retained by the payment processor, regardless of transaction type or reason for refund. We will pay for our errors and mistakes, but you must agree to pay for your errors and mistakes -- this is only fair and reasonable, and should be easily understood.
Exchanges: PGW does not offer merchandise for sale on an "approval/exchange" basis. We try to honor customers' requests for certain wood characteristics, but this is limited to the stocks we have in inventory at any particular time. Ordering of merchandise for customer inspection and approval is not allowed, nor are merchandise exchanges, subject to customer approval. The reasons for this policy should be obvious.
*Items returned after the 30-day period will be charged a 20% restocking fee. NO items will be accepted for refund after 60 days.
Any items returned for refund should be sent to the following address:
104 Sierra Road
Kerrville, TX 78028
**DISCLAIMER: Any buttstock or forearm which is purchased for installation on a firearm other than the model(s) which it is manufactured to fit is not warranted. Nor will it be accepted for exchange or refund.
Precision Gun Works, Inc. is a manufacturing company with internet-based sales. We have no retail outlet for walk-in trade - even if you live in Texas!
We do not offer telephone sales or consultation. All communication is via email. Almost all customer questions are answered under appropriate categories on our website, but if you have a specific question which we have not addressed, please email us at firstname.lastname@example.org. We will get back to you with a reply as soon as possible.